We are a mobile phone recycling comparison site, and therefore we do not actually receive any mobile phones ourselves – we simply compare the prices of range of companies who do.
However, I can advise you to contact the phone recycler which you are selling your phone to. They will be able to provide information regarding your order, and hopefully clear up any questions you have about when you will receive payment for your device. Please head to the link below to find contact details for all the phone recyclers that we feature on our site. All details can be found on the right hand side of the page.
Please note that all our mobile recyclers must pass a thorough vetting process before we list their services on our website. We personally ensure that they are all legitimate, trust worthy businesses. We are sure that there is a genuine reason as to why you have not received your money yet, and we can assure you that this issue will be resolved.